How do I create a rotating roster that has one team on call for one week and another team on call the following week. All members of the same team will be on call for that week at the same time. This is not about them recieving escalations but purely used as a roster so each member knows who is on call for that week.
Multiple members on call at the same time
Hello Kris,
Per schedule only one user can be on call at any one time, but to work around this you can add multiple schedules and users to the same level of an EP, but, this will notify them of an incident -
https://support.pagerduty.com/docs/escalation-policies#notify-multiple-users-at-once
Let me know your thoughts on the above.
John
My team uses the method John describes above and that works well. We have multiple schedules in the same level of an escalation policy, and within those schedules, we have multiple layers for specific times. For example, in our US schedule, we have a layer for M-F 8am-5pm ET, and another layer for M-F 5pm-10pmET plus 10am - 10pm Sat and Sunday. Then in our APAC schedule, we have a similar type of schedule where there are two layers, but with some overlap between one of the layers and one of the US layers (so there’s never a gap, and half of the day there are US and APAC getting alerts concurrently).
Making a conference call or calling multiple people from a phone is important if you need to have a conversation with multiple friends at the same time or need to convene a business meeting without leaving your location. Most home phone systems and cell phones allow calls to be made between multiple parties
The problem with this solution is when you have 5-6 different shifts (easily associated with one schedule for each), but hundreds of users. Every user would be part of one shift (schedule) but if one per-user schedule needs to be created, this is not scalable at all.
Specially, when one user moves from one shift to other, something that could be as simple as removing it from one schedule and adding to the new one, it needs actually to be changed to the new specific shift/working times.
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If you’d like to write into support@pagerduty.com, we’d love to hear more about your use case and submit a feature request to our Product team about it!
Was a scaleable solution ever built? My company has a problem similar to the original poster where we have 15 people and 3-4 people need to be on-call at any time.
Hi @ericp,
Allowing multiple people to be contacted simultaneously on a single schedule is not yet possible, but the product development team is looking to incorporate this feature into the roadmap.
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